Titling Agent
Caribou
At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $151/month on their car loans while protecting their investment long term.
Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.
About the Role
Caribou is seeking a Titling Specialist (Title Agent) to join the Titling Department in accurately procuring & processing the necessary documents to update the lien holder on the vehicle title of a refinanced auto loan, post-funding.
In this role, you will…
- Process & Perfect Liens: Accurately receive, upload, review, and submit electronic and physical titling documents to complete the auto refinance process, & later to various jurisdictions to ensure lien perfection.
- Customer & Partner Communication: Consistently contact high numbers of customers, lenders, and jurisdictional organizations (via phone, text, email, and mail) to obtain missing documents and confirm loan payoff details.
- Manage Information & Tracking: Become a subject matter expert on national titling practices. Update internal platforms and records to track file progress and quickly surface issues for resolution within set service level agreements (SLAs).
- Document & Shipping Logistics: Create and manage high volumes of incoming and outgoing document shipments (e.g., FedEx) to customers, lending partners, and jurisdictions.
- Team Collaboration: Share jurisdictional research and contribute to team meetings to continuously improve the refinance and lien filing process.
- Document Storage & Audit: Manage and periodically audit document storage in the Denver office for compliance.
The essential functions of this role must be performed onsite in our Denver, Colorado office.
About You
- Preferred minimum of 1 year of experience in vehicle title processing; financial services customer service experience is also a plus.
- Exceptional attention to detail, organizational prowess, and strong critical thinking.
- An innate sense of urgency and proven ability to handle complex, high-volume files within tight deadlines.
- Proven ability to clearly and professionally communicate with all internal and external parties.
- Highly computer literate, proficient in GSuite, and able to multitask across multiple platforms while adapting to rapid system changes.
- Experience with creating and managing inbound/outbound shipments (e.g., FedEx).
- Availability: Able to work shifts between 7 AM and 6 PM (standard shifts are 7 AM-4 PM, 8 AM-5 PM, or 9 AM -6 PM, based on need). Mandatory weekday attendance for the initial 2-week onboarding.
- Bilingual in Spanish/English is a plus.
Physical Demands: Must be able to lift and carry up to 50 pounds, walk, stand, crouch, kneel, and bend for extended periods to access office equipment and filing systems.
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes:
- Competitive compensation: $24/hr - $26/hr
- Equity options
- 401(k) retirement plan
- Parking and transit assistance for downtown Denver Office
- Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
- Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance.
- Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance.
- Up to $1,000 per year for eligible professional development expenses.
- Employee referral program
We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.
- Give a damn. What we’re doing matters. We show up determined to deliver results, and we love it.
- Velocity. We’re intentional about where we’re going and we race towards it.
- Make the assist. We have diverse strengths. We offer and ask for help so we all win.
Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.
*Caribou does not currently have employee operations in AL, AK, AR, CT, DE, GA, HI, IA, ID, IN, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, UT, VT, WV, WY.
