Associate Customer Success Manager (Remote)

UrbanBound is looking for smart, motivated, and passionate team players to join our growing Revenue team as we modernize the relocation experience. Through innovative technology and high-touch support, we help turn a traditionally stressful and confusing process into a predictable, manageable experience that exceeds expectations.

UrbanBound is the leading provider of relocation management software. Our fast-paced team builds intuitive tools that help HR and mobility teams manage relocation benefits while giving employees a guided, self-serve experience as they move for work. Companies ranging from fast-growing startups to large Healthcare organizations rely on UrbanBound to support workforce attraction and retention.

We are committed to building an inclusive workplace where high performers from all backgrounds can grow their careers and make an impact.

About the Role

We’re seeking a motivated, detail-oriented, and customer-focused Associate Customer Success Manager to support our Customer Success team in delivering exceptional client experiences.

In this role, you’ll partner with senior Customer Success Managers to help drive product adoption, support client initiatives, and ensure customers receive value from the UrbanBound platform. This is an ideal opportunity for someone looking to grow a career in Customer Success, SaaS, or client-facing roles while learning how to manage relationships, analyze customer data, and contribute to retention and expansion efforts.

What You’ll Do

• Support a portfolio of customers alongside senior CSMs

• Assist with onboarding activities, training coordination, and follow-up

• Monitor customer usage and engagement metrics and flag trends or risks

• Help prepare customer reports, success plans, and meeting materials

• Respond to customer questions and coordinate solutions with internal teams

• Track customer requests and ensure timely resolution

• Contribute to adoption and engagement initiatives

• Document customer insights and feedback to share internally

• Learn to identify opportunities to improve customer outcomes

What We’re Looking For

• Bachelor’s degree or equivalent experience

• 1–3 years of experience in a customer-facing, support, or account coordination role

• Strong communication and organization skills

• Comfortable working with data and learning new tools

• Detail-oriented with strong follow-through

• Curious mindset and eagerness to learn

• Ability to manage multiple priorities in a fast-paced environment

• Experience with Salesforce, Google Workspace, or similar tools is a plus

Why UrbanBound

• Collaborative team where your work has real impact

• Competitive salary and benefits package

• Health, dental, and vision coverage

• 401(k) benefits

• Flexible time off policy to support work-life balance

• Opportunities for growth within Customer Success and Revenue teams

• Remote-first culture with regular team connection and celebrations